What do DPA and SLA mean? And why is this important for ID photos?

A DPA (Data Processing Agreement) and an SLA (Service Level Agreement) are essential contractual components when using software such as Photo Collect, especially in the context of sensitive data such as employee photos, ID photos or ID card photos.

What is a DPA (Data Processing Agreement)?

A DPA is an order processing agreement between a service provider (Photo Collect) and the customer. This regulates:

• Which personal data is processed (e.g. photos, personnel numbers, e-mail addresses).
• How this data is protected, e.g. through encryption, access controls and ISO-certified data centers.
• Rights and obligations of both parties - e.g. reporting obligations in the event of data protection breaches.
• Deletion obligations after project completion.
  
  

A DPA is required by law, especially when processing ID photos for employee ID cards or digital passport photos, as this involves personal biometric data.

Photo Collect meets all the requirements of a modern DPA and ensures the highest security standards - hosting in Switzerland, encrypted data transmission (TLS 1.3), 2-factor authentication and much more. .

What is an SLA (Service Level Agreement)?

An SLA describes the quality standards and response times that a provider guarantees - for example:

• How quickly a system error is rectified.
• How high the guaranteed availability of the system is (e.g. 99.9 % uptime).
• How support requests are processed.
  
  

For companies that need to capture ID photos for thousands of employees or customers, for example, availability and response reliability are crucial. An SLA secures operations - for example when new employee ID cards need to be produced at short notice.

An SLA is also part of the agreement with Photo Collect - including guaranteed response times for support, high-availability infrastructure and defined escalation levels.

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